Terms of Service

Last Updated: December 12, 2025

These Terms govern your use of Guardiar ("Service"). By creating an account or using the Service, you agree to these Terms.

1. Use of the Service

You may use Guardiar to proxy, secure, and monitor API requests made by your systems or agents.

You agree not to:

  • Abuse, overload, or circumvent the system
  • Use the Service for illegal activity
  • Share API keys or credentials in unauthorized ways

2. Accounts

You are responsible for maintaining secure access to:

  • Your Guardiar user account
  • API keys issued to your account

You must notify us immediately of any unauthorized access.

3. Billing & Subscriptions

  • Pricing is provided on guardiar.io
  • Subscriptions are billed through Stripe
  • You authorize recurring payments until you cancel
  • Usage that exceeds your plan may incur additional charges

4. Service Level Agreement

Guardiar targets 99.5% uptime monthly for production services.

Exclusions:

  • Scheduled maintenance
  • AWS outages beyond our control
  • Beta or experimental endpoints
  • User misconfiguration of agent rules

Incident Response Times:

  • SEV-1 (Major outage): < 2 hours
  • SEV-2 (Degraded performance): < 8 hours
  • SEV-3 (Feature issues): < 48 hours

Backup & Recovery: Continuous backups with RPO < 1 hour and RTO < 4 hours.

5. Availability

We aim for high availability but do not guarantee uninterrupted service. Maintenance or outages may occur.

6. Termination

We may suspend or terminate access for:

  • Abuse
  • Security risks
  • Nonpayment

You may cancel at any time through your dashboard.

7. Disclaimers

The Service is provided "as is" without warranties of any kind.

We are not liable for:

  • Losses caused by misconfigured agents
  • Unintended API calls
  • Downstream API outages or rate limits

8. Data Processing

When Guardiar processes personal data as a Processor on behalf of you (the Controller):

  • We process data only per documented customer instructions
  • We implement appropriate technical and organizational security measures
  • We notify you of data breaches without undue delay
  • We assist with GDPR requests

Sub-Processors: AWS (hosting, storage) and Stripe (billing).

Upon termination, data is deleted or returned within 30 days unless legally required to retain it.

9. Governing Law

These Terms are governed by the laws of your jurisdiction.

10. Contact

Legal inquiries: legal@guardiar.io

Support: support@guardiar.io